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ITIL-4-Specialist-Create-Deliver-and-Support最新考古題 - ITIL-4-Specialist-Create-Deliver-and-Support最新題庫

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>> ITIL-4-Specialist-Create-Deliver-and-Support最新考古題 <<

最新的ITIL-4-Specialist-Create-Deliver-and-Support最新考古題 & 安全的ITIL-4-Specialist-Create-Deliver-and-Support最新題庫：ITIL 4 Specialist: Create, Deliver and SupportExam

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最新的 ITIL 4 Managing Professional ITIL-4-Specialist-Create-Deliver-and-Support 免費考試真題 (Q42-Q47):

問題 #42
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

A. Topic-based forums
B. Self-service portals
C. Event surveys
D. Social media

答案：A

解題說明：
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.

問題 #43
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

A. Robotic process automation
B. Shortest item first
C. Shift-left
D. Swarming

答案：C

解題說明：
The approach that may help is shift-left (C). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.3.1) states: "The shift-left approach moves support activities to frontline teams or users through self-service or enhanced first-line capabilities, reducing resolution times by minimizing escalations to specialists." This directly addresses the scenario, unlike option A (prioritization method), option B (team collaboration), or option D (automation tool). The guide notes: "Shift-left enhances efficiency and user empowerment in incident management." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.1 - Shift-Left Approach.

問題 #44
How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A. By continually adapting roles to evolving organizational requirements
B. By focusing on increasing employees' technical experience
C. By creating career paths dedicated to single technologies
D. By making it easier for employees to focus on one role

答案：A

解題說明：
Roles and competencies should be managed by continually adapting them to evolving organizational requirements (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.3.2) advocates for flexible role definitions to respond to technological and market shifts, ensuring the service value system remains effective. This approach supports skill development and role evolution, unlike option A (rigid focus), option B (technology-specific paths), or option D (narrow technical emphasis). The guide emphasizes adaptability as a core competency.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.2 - Adapting Roles and Competencies.

問題 #45
Which is an example of using a 'shift-left' approach to optimize password resets?

A. Train service desk agents to categorize password resets as service requests
B. Automatically assign a high priority to password reset requests to resolve them faster
C. Encourage users to remember or safely record their passwords to reduce the number of password resets
D. Allow users to reset their own passwords using an automated tool

答案：D

解題說明：
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.

問題 #46
Which statement about 'service integration as a service' isCORRECT?

A. Multiple vendors provide the service integration and management function
B. The service integrator does not deliver any services to the organization
C. The service integrator can be easily replaced by other vendors to leverage better pricing
D. The service integrator provides services and manages other vendors

答案：D

解題說明：
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.

問題 #47
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ITIL-4-Specialist-Create-Deliver-and-Support最新題庫: https://www.vcesoft.com/ITIL-4-Specialist-Create-Deliver-and-Support-pdf.html

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Neil Walker Neil Walker

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