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Salesforce Service-Cloud-Consultant Certification Exam is an essential credential for professionals who work with Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification validates the candidate's expertise in configuring and implementing Service Cloud applications, managing data, and understanding essential features of Service Cloud. Salesforce Certified Service cloud consultant certification can help professionals enhance their career prospects and open up new job opportunities in the Salesforce ecosystem.

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Service-Cloud-Consultant test questions have a mock examination system with a timing function, which provides you with the same examination environment as the real exam. Although some of the hard copy materials contain mock examination papers, they do not have the automatic timekeeping system. Therefore, it is difficult for them to bring the students into a real test state. With Service-Cloud-Consultant Exam Guide, you can perform the same computer operations as the real exam, completely taking you into the state of the actual exam, which will help you to predict the problems that may occur during the exam, and let you familiarize yourself with the exam operation in advance and avoid rushing during exams.

Salesforce Certified Service Cloud Consultant exam covers a wide range of topics, including case management, contact center management, integration, automation, and reporting. Service-Cloud-Consultant exam consists of 60 multiple-choice questions and you have 105 minutes to complete it. To pass the exam, you need to score at least 68%.

Salesforce Service-Cloud-Consultant (Salesforce Certified Service cloud consultant) Exam is a certification test that focuses on the knowledge and skills required to deliver efficient and effective customer service solutions using the Salesforce Service Cloud platform. It is designed for professionals who have experience in designing and implementing customer service solutions on the Salesforce platform. Service-Cloud-Consultant Exam is one of the most popular and in-demand Salesforce certifications, and passing it can help professionals advance their career in the Salesforce ecosystem.

Salesforce Certified Service cloud consultant Sample Questions (Q158-Q163):

NEW QUESTION # 158
When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.

A. Data Cleansing
B. Data mapping
C. Activate data validation rules
D. Data Normalization

Answer: A,B

NEW QUESTION # 159
For which purpose should a contact center use visual workflow?

A. To assign follow-up tasks to an agent one week after a case is closed.
B. To automatically assign cases to a specific queue based on the customer support level.
C. To escalate a case to the support manager if it has been open for more than 72 hours.
D. To automate business processes for agents who troubleshoot customer support issues via phone.

Answer: D

NEW QUESTION # 160
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way to reduce customers' wait times and enable agents to handle more inquiries at a time.
Which feature should a consultant recommend?

A. Case auto-response rule
B. OmniStudio
C. Salesforce Chat

Answer: C

Explanation:
To reduce call wait times and enable agents to handle more inquiries simultaneously, implementing Salesforce Chat is recommended. Chat allows for real-time communication with multiple customers concurrently, alleviating the pressure on call-based support and improving overall customer service efficiency.

NEW QUESTION # 161
DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

A. Post a web to case form on the site and assign the case to the specialist for completion.
B. Create a screen-based flow accessible from the Experience site and internaly.
C. Add a custom Lightning component to the site and the Case Lightning record page.
D. Use email to case for the client to submit the relevant information to the specialist.

Answer: C

NEW QUESTION # 162
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers

A. Optimized use of resources
B. Reduced support channels
C. Increased call routing accuracy
D. Reduced issue resolution time
E. Increased call deflection

Answer: A,D,E

Explanation:
Explanation
Knowledge-Centered Support (KCS) is a methodology that enhances how customer service and support teams access and use knowledge to deliver greater value to customers, employees, and stakeholders. Some of the benefits that can be expected from KCS adoption are:
Increased call deflection: KCS enables customers to find answers to their questions or issues through self-service channels, such as knowledge bases, communities, or chatbots. This reduces the number of calls or emails that reach the support team and improves customer satisfaction and loyalty.
Reduced issue resolution time: KCS allows agents to access and update knowledge articles as part of their support process. This helps them find the information they need to solve problems faster and more accurately, as well as share their knowledge with other agents and customers.
Optimized use of resources: KCS reduces the need for dedicated knowledge management roles or processes, as knowledge creation and maintenance are integrated into the support workflow. This frees up time and resources for other value-added activities, such as product improvement, innovation, or training. Verified References: Service Cloud Consultant Certification Guide & Tips, Knowledge-Centered Service (KCS) Overview

NEW QUESTION # 163
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