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The CPHQ Certification is highly valued by healthcare organizations and employers. Certified Professional in Healthcare Quality Examination certification demonstrates a commitment to excellence in healthcare quality management and patient safety. Professionals who hold the CPHQ certification are highly sought after and have a competitive edge in the healthcare job market. Certified Professional in Healthcare Quality Examination certification is a testament to a healthcare professional’s dedication to improving the quality of care provided to patients.

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q100-Q105):

NEW QUESTION # 100
Which of the following tools should be used to determine the root cause of variations in a process?

A. Shewhart chart
B. histogram
C. scatter plot
D. Ishikawa diagram

Answer: D

Explanation:
The Ishikawa diagram, also known as a fishbone diagram or cause-and-effect diagram, is the best tool to determine the root cause of variations in a process. This diagram helps teams visually map out all potential causes of a problem, categorizing them into major factors such as methods, machinery, materials, and people.
By exploring these potential causes systematically, teams can identify the root causes of variations and focus their improvement efforts accordingly.
* Histogram (A): A histogram is used to display the distribution of data points but does not help in identifying root causes.
* Shewhart chart (C): Also known as a control chart, it monitors process stability over time but is not specifically for root cause analysis.
* Scatter plot (D): A scatter plot shows relationships between two variables but does not identify root causes of variations.
References
* NAHQ Body of Knowledge: Root Cause Analysis Tools in Quality Improvement
* NAHQ CPHQ Exam Preparation Materials: Using Ishikawa Diagrams for Root Cause Analysis
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NEW QUESTION # 101
___________________ is a difference between an observed event and a standard or norm. Without this standard, or,
best practice, measurement of variation offers little beyond a description of the observations.

A. Process variation
B. Variation
C. Random variation
D. Assignable variation

Answer: B

NEW QUESTION # 102
During development of a clinical pathway, a quality professional should

A. gather patient outcome data.
B. evaluate peer review committee findings.
C. implement best practice alerts.
D. consult peer-reviewed evidence.

Answer: D

Explanation:
Clinical pathways (CPWs) are a common component in the quest to improve the quality of health1. They are used to reduce variation, improve quality of care, and maximize the outcomes for specific groups of patients1. The development of a clinical pathway involves a structured multidisciplinary plan of care1. This process includes translating guidelines or evidence into local structures1.
Therefore, during the development of a clinical pathway, a quality professional should consult peer-reviewed evidence. This is because the evidence forms the basis of the guidelines that are translated into the local structures during the development of the clinical pathway1. This ensures that the care provided is based on the most current and best practice, leading to improved patient outcomes2.
It's important to note that while evaluating peer review committee findings, implementing best practice alerts, and gathering patient outcome data can be part of the overall quality improvement process, they are not specifically part of the development of a clinical pathway34. These activities may occur before or after the development of the clinical pathway but are not integral to the development process itself34.

NEW QUESTION # 103
Which type of data could best be used to help identify health-determinant information in a patient population?

A. patient satisfaction
B. event reporting
C. payor claims
D. preventive care checklist

Answer: C

Explanation:
To identify health-determinant information in a patient population, the best type of data would provide insights into the health conditions, healthcare utilization, and possibly socio-economic factors that influence health outcomes.
Payor claims: This type of data is very comprehensive and includes information about diagnoses, treatments, procedures, and healthcare costs. It can reveal patterns in disease prevalence, treatment outcomes, and access to care, which are all crucial for understanding health determinants.
payor claims data (Option A) is the most suitable as it includes detailed records of healthcare services utilized by patients, which can be analyzed to identify broader health determinants within a patient population, such as chronic condition prevalence, treatment accessibility, and potential socioeconomic barriers to health.

NEW QUESTION # 104
Analysis has shown that there Is a significant delayinreceiving laboratory results In the emergency room. A cross-functional team Is assigned the task of Improving laboratory reporting time. Which of the following Is the next step the team should take?

A. Complete a fishbone diagram.
B. Plot a scatter diagram.
C. Identify the responsible Individual.
D. Develop action plans.

Answer: A

Explanation:
When a cross-functional team is assigned the task of improving a process, such as laboratory reporting time in the emergency room, the first step after identifying the problem is usually to understand the root causes of the problem. A fishbone diagram, also known as a cause and effect diagram or Ishikawa diagram, is a visual tool used to systematically identify and present all possible causes of a certain outcome1234.
In this case, the significant delay in receiving laboratory results is the problem that needs to be addressed. The team would use a fishbone diagram to identify and categorize potential reasons for this delay, such as equipment issues, process inefficiencies, human errors, etc. This step is crucial before developing action plans (Option D) because it ensures that the team's efforts are directed towards addressing the root causes of the problem, rather than just the symptoms1234.
Options A (Identify the responsible individual) and C (Plot a scatter diagram) are not the immediate next steps in this scenario. Identifying a responsible individual is more about accountability after the root causes have been identified and action plans have been developed. A scatter diagram is a graphical tool used to understand the relationship between two variables and is not typically the next step in process improvement after identifying the problem1234.
References:
https://fellow.app/blog/management/cross-functional-collaboration-common-challenges-and-tips-to-make-it-wor

NEW QUESTION # 105
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